FAQ
Everything you need to know about SZTUDIIO.
How does SZTUDIIO sizing run?↓
Our pieces are cut with an oversized, relaxed silhouette. If you prefer a standard fit, we recommend sizing down one size. See the size guide on each product page for exact measurements.
How long does shipping take?↓
Domestic orders (Nigeria) ship within 1–2 business days and are delivered in 5–7 business days via our standard service. Express options are available at checkout. International orders typically arrive within 10–21 business days depending on destination.
Can I get a refund or exchange?↓
We do not offer refunds. However, we do accept exchanges and can issue store credit. Contact us at support@sztudiio.com with your order number and we will sort it out for you.
What payment methods do you accept?↓
We accept all major debit and credit cards (Visa, Mastercard, Verve) as well as bank transfers — all processed securely through Paystack. Apple Pay is available on supported Apple devices using Safari.
How do I track my order?↓
Once your order ships, you will receive an email with a tracking number. You can also view your order history and status by signing in and visiting the My Orders page.
Prices are shown in a currency other than NGN — why?↓
We auto-detect your location and display prices in your local currency using live exchange rates. All transactions are processed in Nigerian Naira (NGN). You can change your display currency at any time using the selector in the navigation bar.
My item arrived damaged or incorrect. What do I do?↓
Please email support@sztudiio.com with your order number and clear photos of the issue so we can look into it.
Do you ship internationally?↓
Yes — we ship worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your destination. Import duties and taxes are the responsibility of the customer and vary by country.
Do you have a size guide?↓
Yes — every product page includes a Size Guide link with a measurement table in centimetres and inches. We recommend measuring yourself and comparing to the guide rather than going by your usual tag size, as our cuts are intentionally oversized.
Can I cancel or change my order?↓
Orders can be cancelled or modified within 1 hour of placement, before they are sent to our fulfilment team. After that, we are unable to make changes. Contact support@sztudiio.com immediately if you need to cancel.
How is my personal data handled?↓
Your personal data is processed in accordance with Nigeria's NDPR (Nigeria Data Protection Regulation). We never sell your data to third parties. See our Privacy Policy at sztudiio.com/privacy for full details.
How do I contact customer support?↓
Email us at support@sztudiio.com or use the Contact form on our website. We aim to respond to all enquiries within 24 hours on business days.